ËÄÉ«AV

Frequently Asked Questions

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Housing & Residential Life FAQs

Housing Application & Eligibility

When can I apply for housing?

After you have been admitted to ËÄÉ«AV, you are eligible to apply for housing. Specific dates and applications are available in the left navigation menu, under Apply & Housing Processes.

What are the housing application fees?

The total cost is $500. The housing application payment breakdown is outlined below.

• At the time of application
  • First-time Freshman/Transfer Students: $300 ($200 application fee + $100 prepayment)
  • Continuing Students: $300 ($100 application fee + $200 prepayment)
• Before May 1
  • All students: $200 additional prepayment

Only prepayments are refundable if canceled on or before May 1.

How do I pay housing application fees?

Payment is required to submit an application. All major credit cards are accepted.

Can I choose my residence hall?

Every effort is made to accommodate residence hall preferences as long as space is available.

Can I request a roommate?

Yes. Roommate requests may be made for the same sex/gender. Requests are honored based on availability, application date, and payment status.

When are housing assignments released?

Assignments begin in April and continue throughout the summer as space becomes available. Students must be admitted and have paid the required fees to receive an assignment.

Can I request a private room?

Yes. If space is available, private rooms are assigned at the end of the assignment period.

Am I required to live on campus?

All unmarried, full-time undergraduates are required to live on campus as long as space is available. Information on exemptions is available in the left navigation menu, under Apply & Housing Processes.

Is married or family housing available?

ËÄÉ«AV Residential Life does not provide married or family housing. Additional information is available in the left navigation menu, under Apply & Housing Processes.

Are meal plans required?

Residents are required to purchase a meal plan. Dining options and pricing are available in the left navigation menu, under Apply & Housing Processes.

Residence Hall Rooms & Amenities

What is included in my housing cost?

Rooms are fully furnished and include high-speed internet, cable television, air conditioning and/or ceiling fans, laundry access, computer labs, vending machines, and 24/7 emergency maintenance. All utilities and maintenance are included.

Are the rooms furnished?

Yes. Amenities, costs, and floor plans are available in the left navigation menu, under On-Campus Housing Locations.

What items are allowed or prohibited?

Refer to the list provided in the Guide to Residence Hall Living in the left navigation menu, under Living on Campus.

May I bring furniture from home?

Yes. Personal furniture may be brought, but university-provided furniture must remain in the room.

How do I request maintenance or repairs?

Follow the steps below based on the type of issue you are experiencing. Detailed procedures are available in the left navigation under Living on Campus.

Can I paint or alter my room?

No. Rooms may be decorated only using non-damaging methods.

Do residence halls have private bathrooms?

ËÄÉ«AV does not have community bathrooms. Bathroom configurations vary by building and include suite-style, private, and semi-private options.

Is cable television provided?

Yes. All rooms receive Boldyn cable service. View channel lineup and setup information.

Is smoking or vaping allowed?

No. ËÄÉ«AV is a tobacco-free campus. Smoking or vaping is prohibited in residential buildings and within 25 feet of building entrances under Louisiana law.

Residential Life Policies & Procedures

Who are the Residential Life staff members?

Resident Assistants (RAs) and Hall Directors (HDs) support residents through community development, programming, and policy enforcement.

What should I do if I have a roommate conflict?

The following steps outline the process when roommates experience conflict:

• Step 1: Talk to your roommate. Be honest and let them know what is bothering you.
• Step 2: Ask the RA on your floor to help facilitate a mutually agreeable resolution. If necessary, the RA will create a roommate contract.
• Step 3: If the contract fails to rectify the situation, schedule a meeting with Residential Life's professional staff, who will assist you in finding a resolution.

How do I request a room change before move-in?

Submit a housing change request in . Requests are processed based on availability and submission date.

How do I request a room change after move-in?

Requests may be submitted beginning the Monday after move-in and are reviewed after the 14th class day.

What happens if I lose my room key?

Residential Life staff will initiate a lock change and issue new keys.

Is there a curfew?

No. Residents have 24-hour access using their student ID card.

What are the visitation policies?

Visitation is permitted in accordance with residence hall guidelines. Residents are responsible for guests at all times.

Are overnight guests permitted?

Yes. A $15 nightly fee applies, not to exceed three days per month. Guests must be 18 or older and of the same sex/gender.

What mailing address should I use?

Warhawk Village Mailing Address

Student Legal Name
1001 Peyton Dr
Warhawk Village Apartments – Unit #
Monroe, LA 71203

All Other Residence Hall Addresses

Student Legal Name
700 University Avenue
ËÄÉ«AVRL Building Name & Room Number
Monroe, LA 71212

• MDSN – Madison Hall
• OUAC – Ouachita Hall
• UCOM – University Commons
• UNIS – University Suites
• BYUS – Bayou Suites
• BAPT – Bayou Village Apartments
• MASR – Masur Hall

USPS mail is delivered to student mailboxes. Oversized packages may require pickup at the campus post office.

UPS, FedEx, and DHL deliveries are received by the Residential Life main office. Students are notified by university email when packages are ready for pickup.

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Emergency Operations and Service Disruption FAQs

Emergencies don’t always look the same, and conditions can change quickly. This section provides general guidance applicable to most emergency situations and explains what students and families can generally expect during events such as severe weather, power outages, or other unexpected disruptions.

Event-specific instructions and updates will always be communicated through official ËÄÉ«AV channels, including the ËÄÉ«AV Safe App (available in the and ), , , and university social media accounts.

Not every emergency will require the same response. Decisions are made based on safety, available information, and real-time conditions, guided by the University’s Emergency Operations Plan (EOP). While ËÄÉ«AV Residential Life does not independently make emergency or operational decisions, the department serves as an active participant in the university’s crisis response efforts and works closely with campus partners to support students throughout emergency events.

University personnel serving on the Crisis Response Team (CRT) often operate under the same conditions and experience the same personal impacts as our residents. We appreciate the patience, flexibility, and understanding of our campus community as teams work through rapidly changing circumstances.

Official Communication

How will students receive updates during emergencies?

Students should rely on official university communication channels, including the ËÄÉ«AV Safe App, campus-wide email, the university website, and official social media accounts. Information shared through unofficial sources or comment threads may be incomplete or inaccurate.

Is the Office of Residential Life always open during emergencies?

No. The Office of Residential Life may close due to weather conditions, unsafe travel, or university operational decisions. When offices are closed, emergency coordination continues through on-call Residential Life staff and university leadership.

Residence Hall Operations

Do residence halls close during emergencies?

In most situations, residence halls remain open and operate under established housing policies and procedures unless the university announces an official closure, evacuation, or temporary modification of residence hall operations.

Is staffing maintained?

Yes. Residential Life maintains professional and student staff coverage to the extent conditions allow, in coordination with the University Police Department and Facilities and Maintenance. Staffing levels and operational plans may be adjusted based on safety conditions and guidance from university leadership.

Utility and Service Outages

What services may be impacted during emergencies?

Emergency events may disrupt services that include, but are not limited to:

• Electricity
• Heating and air conditioning
• Water or gas
• Internet and Wi-Fi
• Cable television services

Many of these services are provided by third-party utility and service providers rather than directly by the university.

Does the university control restoration timelines?

No. Restoration of utilities and related services is performed by external service providers. Repairs and restoration can only begin when weather conditions, road access, and safety considerations allow utility crews to respond.

Should residents report outages or submit maintenance or computer tickets?

During campus-wide or building-wide outages, residents should not submit maintenance or IT tickets or contact staff for general outage notifications.

An outage may be considered campus-wide or building-wide if power or services are also unavailable in the hallway or common areas immediately outside the resident’s unit. Residents are not expected to check other floors or buildings.

Residents should submit a report only if:

• The issue is limited to their individual unit, or
• The issue continues after services are restored.

Why do outages sometimes take an extended time to resolve?

Restoration timelines depend on factors outside the university’s control, including:

• Regional infrastructure damage
• Availability of utility crews
• Safety conditions for workers
• Prioritization determined by service providers

The university will continue monitoring conditions with service providers and communicate verified updates as they become available.

Student Expectations and Personal Preparedness

What are residents expected to do during emergency events?

Residents are encouraged to maintain general emergency preparedness, particularly during advanced-warning events such as freezes, hurricanes, or severe weather. Preparedness expectations reflect real-world conditions students may experience both on and off campus.

Preparedness may include:

• Monitoring official university communications
• Maintaining appropriate clothing and personal supplies
• Keeping phones and electronic devices charged when possible
• Securing personal items within living spaces
• Maintaining a hydration and non-perishable food supply requiring little or no water, refrigeration, or cooking. The examples below are provided for planning purposes only and are not requirements.
  • Bottled drinks: water, sports or electrolyte beverages, energy drinks, juice bottles or juice boxes
  • Protein (ready-to-eat): tuna or chicken pouches, canned chili or soups (pop-top preferred), Vienna sausages, meat snacks or jerky, protein bars, shelf-stable protein shakes
  • Staples and ready-to-eat foods: crackers, peanut butter or squeeze packs, granola or protein bars, bread, trail mix, dried fruit, snack packs, jerky or meat sticks, tuna or chicken pouches, applesauce or pudding cups, and shelf-stable muffins or snack cakes
  • Comfort items: candy, cookies or snack cakes, gum, mints
  • Helpful extras: plastic utensils, napkins or paper towels, wet wipes, trash bags, manual can opener, paper plates, resealable storage bags

Relocation Before or During Emergency Events

May students temporarily leave campus?

Yes. For advanced-warning events when travel is safe and permitted, students may choose to temporarily relocate with family or friends. This decision should be based on individual comfort level, personal circumstances, consultation with family members or trusted support individuals, travel safety considerations, and any active university directives.

What if a student cannot leave campus?

Residential Life staff remain available to assist students who must remain on campus with urgent residential concerns, including lockouts, noise issues, roommate or suitemate conflicts, and other time-sensitive matters.

Support may include communication, guidance, coordination with campus partners, and referrals to available resources as conditions allow.

What about unforeseen or rapidly developing events?

During unforeseen or rapidly developing emergencies, a student’s ability to leave campus may be temporarily restricted in the interest of safety.

Guidance regarding travel may include official directives, strong advisories, or urgent requests from university leadership and local or state authorities based on current conditions and travel risks. Residents are strongly encouraged to follow all safety advisories.

Accommodations and Crisis Response

Will accommodations or alternate resources be provided if a residence hall is not viable?

During emergency events, accommodations or support resources may be made available by the Crisis Response Team (CRT) based on the nature and scope of the incident. Available accommodations may vary and could include operational adjustments, temporary services, or designated facilities.

Specific details will be communicated through official ËÄÉ«AV communication channels by the Office of Marketing and Communications or the University Police Department.

Force Majeure and Contract Terms

What is a Force Majeure event?

A force majeure event includes, but is not limited to: severe weather, acts of God, hurricanes, fires, government shutdowns, mandatory evacuations, epidemics or pandemics, and any event beyond the university’s control.

How does Force Majeure affect housing operations?

Residential Life services, timelines, and operations may be adjusted during periods affected by force majeure events until the university determines it is safe to resume normal operations.

Are refunds issued during Force Majeure events?

In accordance with the housing contract, housing refunds are not issued when operations or third-party services are suspended or modified due to a force majeure event.

Temporary interruptions to facilities systems or services do not cancel, terminate, or modify a housing contract.

Is the university responsible for personal property loss or damage?

No. As stated in the housing contract, residents are strongly encouraged to obtain and maintain adequate personal property and health insurance, including renter’s insurance, at their own expense.

Residents should confirm coverage under a parent or guardian’s homeowner’s insurance policy or consider purchasing renter’s insurance.

The university is not responsible for loss or damage to personal property resulting from theft, fire, water, heat, utility interruption, force majeure events, or any other cause.